Legal · Purchases
Refunds and cancellation
This policy explains refunds and cancellation for Everline digital services and prepaid credit packs purchased under an accepted order. It covers eligible unused credits, billing corrections and services that have not been provided.
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Unused-credit refunds within 30 days
You may request a refund of eligible unused purchased credits within 30 calendar days of the purchase date. Email the request within that period; the date we receive the request determines whether it is within the window. This window is separate from the pack's 12-month service validity.
Purchased credits are prepaid units for Everline's own services. A policy refund returns an eligible part of the original service purchase; it does not make credits transferable or generally redeemable for cash.
How the refund is calculated
The unused-credit refund is calculated as:
Original pack purchase price × unused purchased units ÷ total purchased units.
Free or promotional bonus units are excluded from both the refundable balance and the purchased-unit count. Any promotion and the allocation of purchased versus bonus usage must be explained before payment and shown in the usage record. Applicable tax adjustments are handled consistently with the original transaction and applicable law.
The calculation uses the price paid for that purchase, including its purchase discount. It does not reprice the units you have used at a higher pack rate. Separately agreed work is assessed separately according to whether it was actually provided. We do not impose physical return, shipping or restocking fees for these digital services.
Used services and billing problems
Services actually provided and correctly charged are normally nonrefundable. This does not exclude correction of duplicate or incorrect charges, a charge for a service not provided, an agreed service remedy or rights that cannot lawfully be excluded.
A delivery failure does not automatically show whether a charge was wrong: a provider attempt or SMS segment may be chargeable under a disclosed rate card even when the recipient does not receive the message. We will review the agreed charging rules and the relevant service record when you report a problem. Charges not disclosed before use are not justified merely by labeling them provider fees.
If activation is delayed or refused
The activation date and prerequisites must be agreed before payment. If Everline cannot activate the agreed service by that date, you may cancel the unprovided portion and request a refund of the unused amount paid for it, unless you agree to a revised date. This remedy is not lost simply because the 30-day ordinary request window has passed.
If review results in refusal of activation, we will explain the outcome where legally permitted and reconcile amounts paid against any separately agreed work actually provided. See Delivery and activation.
Request a refund or cancellation
Email contact@everlinegloballlc.com with the subject “Refund or cancellation request.” Include your business name, purchaser email, order or invoice reference, purchase date and the issue or unused balance you would like reviewed.
We may request reasonable information to verify the purchase and your authority. Do not send full card numbers, CVCs, passwords or authentication codes. We will communicate the outcome, calculation and any information still required. If approved, we will confirm when the refund has been initiated and provide an available transaction reference.
Where and when a refund arrives
Refunds are made to the original payment method. We do not direct refunds to a different card, third party, digital wallet or recipient nominated to cash out credits. If the original method is closed or a refund fails, contact us so we can work through the original transaction’s payment-provider and issuer procedures.
After a refund is initiated, the payment provider and receiving bank determine when it appears on your statement. We will confirm initiation and provide the available transaction reference and posting estimate. Bank processing time is separate from our review period, and a reversal may remove the original charge instead of appearing as a separate credit.
Closing an account and preserving your rights
You can ask us to close an activated account and stop future service use. Closing it does not automatically refund consumed units or extend the validity of credits; eligible unused amounts remain subject to this policy and mandatory law. Packs have no automatic renewal or recurring charge to cancel.
Nothing in this policy requires you to waive a statutory cancellation right, a lawful payment dispute or another remedy that cannot be excluded. Please contact us about a problem so we can review it, but contacting us is not an undisclosed condition on rights that apply by law.